***** vodasure

It has been now 3month that I dropped my phone that dsnt work at vodacom ,they re debiting my account monthly and still keeping my iphone 15 pro in their possession and continuing like nothing happens. My matter isn't taken serious ,vodacom placed people that are not trained and are *********** in their company to de***** us the only time they take you seriously is when they want money from you.Store does not have customer service together with customer care who then do we get assistance from.why are they allowed to trade in South Africa as a company if they are running money scheme.They now claim the phone it was damaged by me which it didnt fall on anything when i ask for record am given records for another customer because the data their giving me show i joined their insurance 2011 which by then i didnt even own a iphone .Then when i dispute their telling me vodasure cannot fix the phone for their data shows i didnt use their sim for latest 45 days how can you use a sim in which phone because by then one of their *********** staff member had my phone only God knows where he kept it fm for 2 months without booking it in for checks it only came out when I wanted to involve police .Am really tired of vodacom.salate Mogafe ***