Vodasure ****

I salate mogafe email *** contact *** have bought a phone cash at vodacom value of R25000 iphone 14 pro I was then convinced it will be good to Insure as it's easily lost or can be damaged at a time I saw as a good idea I later discovered that it was a beginning of my nightmare then a year an few month later I lost the device and I visited the store then did the necessary paperwork and claimed the phone then vodacom said my access is R5000 that I did give then and they gave me another phone. Time went by due to am working with ppl I again one day went to work forgot my phone on the table while busy with a client phone gone I visited the store again to report this time is last year around May then I was told the

That vodacom staff who worked on my profile previous time filled all paper work claims but didn't update my cover as money that am paying is less I must pay R2000 first to update cover before they can check my access also the phone that I was using is out of stock so I must upgrade which

when they quoted me it was now amounting to R10000 i complaint but never got a listening ear until I paid the amount as the phone in question I use it for work.Same phone this year around January last week it shows as battery low just to charge it screen goes blank.Visit the store Again on 1/2/ 2026 they take the phone tell me within 21 days it will gave result then my phone disappeared from them store awaiting repair visit store from time to time 8 times still no feedback ac

Accept that lying they will call me. on 24th March go to store they search system no data to show Where my phone is as is not booked nor is in store they asked the person who was last given he claim he booked it with no prove and dint gave access to book phones when I threatened to open a police case as I was not given response the manager then this time ask to be given a week for feedback a day later my phone reappear at the store without any explanation where it was for 2 months.Vodacom Lephalale claims my phone was booked with wrong ime number with another customer details but was not booked same time o r have same queries.Then concerns how whole vodacom put trainee alone to operate or handle our expensive devices with no experience second a person as per data that booked for my phone 1st time for repair how can he do booking while he is on leave meaning vodacom staff can easily take our devices for personal use and return it anytime they wish without our concerns .Now am borrowed aloner that is for store useage that got other customer data which if am a *****ster I can circulate it for bad intentions which says to me that even my data isn't safe in vodacom and their busy neglecting popi act while failing in customer service.i phoned customer care they gave me a phone and email for ***** sended them am email I was again brush off with any call ot anything got an email from their ***** department drafted by Thabo saying I must phone repair n check with them follow up. Email ***, contact ***