Vodasure

Good Day.

I have damaged my phones screen on the 28th of July. The closest repair shop from me is approximately 62km away. Was not sure how to go about to get my phone to the repair shop. I then decided maybe I should go the Vodacom Chatz at the beginning of October maybe they can assist. Which they did. Thank you very much.

My problems then started with approving the claim. I might have made the mistake to wait too long to claim. I was firstly told that my claim was declined due to usage. If I understand correctly because my sim was placed in a different phone. The Vodacom consultant then ask me for the IEM number on the box. The reason for declining my claim then changed to due to late claim.

I was not aware that there was a time limit to claim. I have been with Vodacom for over 20 years, and this is the first time I have been told that I was too late to claim, and I have never received an Insurance Policy document during that period, if I did I would have known. I would think to claim within ±3 months is reasonable.

Bit disappointing......