VODASUE ARE *******!! REFUSAL TO HONOUR INSURANCE CLAIM, ON PHONE - CLAIMING NON COMPLIANCE WITH T&C - WHICH WERE NEVER EXPLAINED/DISCUSSED !!!

I took out Vodacom fully comprehensive insurance on a smartphone, with Comp Cell Insurance (R3***), 1st installmet on 1st March 2022, at R73.91 per month. After a cold call from the insurance provider.

When the consultant phoned me for this insurance policy, I explained that I had upgraded my phone to give my nephew a phone for Christmas, in December 2021. I clearly explained that I was keeping my old phone with the number linked to my contract.

At NO POINT, did they say the phone had to have my SIM CARD IN IT!

In June the comprehensive insurance details on my invoice changed to Comprehensive Cellphone Insurance, and went up to R79.00 per month.

AT NO POINT WAS I INFORMED BY EITHER COMP CELL INSURANCE OR VODASURE THAT MY POLICY HAD BEEN TRANSFERRED!!! THIS SAID AT NO POINT DID ANYONE EXPLAIN VODACOM'S TERMS AND CONDITIONS, SPECIFICALLY THAT THE PHONE HAD TO HAVE MY SIM IN IT, TO ME!!!

I accepted the installment increase, because it was so small, and the change in detail referencing the insurance policy as this is the description of the type of insurance I had taken out.

Now after faithfully paying this insurance policy every month, I need to have the phone fixed, because it fell awkwardly, and even though it had a screen protector on it, the screen smashed! We took it to the store in Bloemfontein I purchased it from, handed it in to be fixed, only to be told, it will not be covered due to usage terms!!

THIS IS TOTALLY UNACCEPTABLE. ALL OF IT! FROM THE LACK OF TRANSPARENCY FROM THE COLD CALLING AGENT, THE CHANGE OF POLICY OWNERSHIP AND COMPLETE LACK OF COMMUNICATION AND REITERATION OF TERMS AND CONDITIONS WHEN THAT HAPPENED, TO THE FAILURE TO COVER THE CLAIM.

Vodasure, according to business reports, is making a killing on the income from the insurance policies on the smart phones! I understand how, they just refuse to pay out for any damages or thefts.

IF these terms and conditions, specifically the one about having my VODACOM SIM CARD in the phone had been discussed with me, I would NOT have taken the insurance out through them and would have LOGICALLY gone with an external insurance company.

They are catching people, and ripping them off.

DO NOT TAKE OUT INSURANCE WITH VODASURE!!