NB
Nazim B
1 reviews | Active since Jul 2024
09 Jul 2024, 11:09
Vodastore. Payment made 2 months ago but no delivery of products
Placed orders on Vodastore on 30 April and 04 May 2024 for value in excess of R4000.
Money paid but have still not received delivery or any feedback on delay. Contacted call centre on 4 occasions and have been advised by the call agent that they are sending a mail to the manager to escalate. There has been no contact from Vodacom.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Jul 2024, 12:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Jul 2024, 12:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NB
Nazim B's updateReviewer Update
15 Jul 2024, 09:44Struggling with feedback on this.
My order details were requested on 9 July 2024. I provided the order details on the same day.
Since then I have not received any further response even though I have sent follow up mails on the 11th and 12th July.
Kindly advise on the way forward
My order details were requested on 9 July 2024. I provided the order details on the same day.
Since then I have not received any further response even though I have sent follow up mails on the 11th and 12th July.
Kindly advise on the way forward
NB
Nazim B's update15 Jul 2024, 09:44
Reviewer Update
Struggling with feedback on this.
My order details were requested on 9 July 2024. I provided the order details on the same day.
Since then I have not received any further response even though I have sent follow up mails on the 11th and 12th July.
Kindly advise on the way forward
My order details were requested on 9 July 2024. I provided the order details on the same day.
Since then I have not received any further response even though I have sent follow up mails on the 11th and 12th July.
Kindly advise on the way forward
NB
Nazim B's updateReviewer Update
29 Jul 2024, 12:52Issue still not resolved.
Only update which is being provided is that the rewards team is looking into the matter (3 months from order and 20 days since providing order details for the rewards team to look into)
Only update which is being provided is that the rewards team is looking into the matter (3 months from order and 20 days since providing order details for the rewards team to look into)
NB
Nazim B's update29 Jul 2024, 12:52
Reviewer Update
Issue still not resolved.
Only update which is being provided is that the rewards team is looking into the matter (3 months from order and 20 days since providing order details for the rewards team to look into)
Only update which is being provided is that the rewards team is looking into the matter (3 months from order and 20 days since providing order details for the rewards team to look into)