MP
Monwabisi P
1 reviews | Active since Dec 2020
25 Jan 2024, 07:00
VodaStore Orders are not taking customers seriously
Hi Team,
Right now I don't know where ot who to speak to. I made an order via vodashop reference *** last December. I beginning January and I was advised of it might take a week. I called again mid January to follow up and I was told to email eShop Support. I have only received an auto reply, no person has acknowledged my email nor reply to it. I called yesterday and I was referred to eShop with no escalation email. This email process without a person to take accountability is not working because I still don't have my order and still don't know who I can escalate issue to.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
25 Jan 2024, 07:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Jan 2024, 07:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MP
Monwabisi P's updateReviewer Update
21 Feb 2024, 17:57Hi Vodacom Team,
There 2nd comment was highly appreciated and providing me with the links to redeem those items. Your response to matter was highly professional in making sure query was resolved.
It is with sadness that the Rollout Garment Duffel Travel Bag - 2-in-1? Design link does not have the item anymore. I am not sure whether team will process refund or can I purchase from supplier and use the same redeem code?
Your response will be highly appreciated.
I am open to calls as well :-)
There 2nd comment was highly appreciated and providing me with the links to redeem those items. Your response to matter was highly professional in making sure query was resolved.
It is with sadness that the Rollout Garment Duffel Travel Bag - 2-in-1? Design link does not have the item anymore. I am not sure whether team will process refund or can I purchase from supplier and use the same redeem code?
Your response will be highly appreciated.
I am open to calls as well :-)
MP
Monwabisi P's update21 Feb 2024, 17:57
Reviewer Update
Hi Vodacom Team,
There 2nd comment was highly appreciated and providing me with the links to redeem those items. Your response to matter was highly professional in making sure query was resolved.
It is with sadness that the Rollout Garment Duffel Travel Bag - 2-in-1? Design link does not have the item anymore. I am not sure whether team will process refund or can I purchase from supplier and use the same redeem code?
Your response will be highly appreciated.
I am open to calls as well :-)
There 2nd comment was highly appreciated and providing me with the links to redeem those items. Your response to matter was highly professional in making sure query was resolved.
It is with sadness that the Rollout Garment Duffel Travel Bag - 2-in-1? Design link does not have the item anymore. I am not sure whether team will process refund or can I purchase from supplier and use the same redeem code?
Your response will be highly appreciated.
I am open to calls as well :-)