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Stephanie H

1 reviews | Active since Aug 2023

08 Aug 2023, 11:54

Vodastore - False advertising!

You delivered the incorrect item. I recently purchasd a Lenovo M10 tablet (64GB storage/ 10.3 Inch) as shown in the features on your website at the time I made the purchase, I captured pictures from your website showing the list of features (which I see have now been updated to 32GB storage). I received a 32GB/10.1 Inch. This was not what you initially advisertised and WHAT I PAID FOR. I bought what you advertised. Was it false advertising!? There is no direct line to call, you are sent from post to pillar just to speak to an agent that works in the Vodabucks store department. I subsequently logged a return in order to receive the correct item, but nothing has been collected till now. There is NO COMMUNICATION/UPDATES from your end whatsoever.

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Replies (1)
Vodacom
Vodacom's reply08 Aug 2023, 12:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team