Vodastore aop - worst customer service and delivery experience

I Purchased an item on the Vodastore App on the 8th of August 2024. Since then I have not received confirmation of the order or any form of communication. I have followed up in the first week and they said 5-7 days it will be shipped, call last week and was told 7-10 days for shipping and called today and was told its 14 days for delivery. After I kicked up a fuss I was offered a refund !! Its such a joke that the agents dont know what to say and keep moving the delivery timeline as a solution. Besides the fact that finding someone to assist me is an absolutely nightmare because there is no direct number for the Vodastore, so you go to atleast 2 agents before being transferred someone that will tell you its still within delivery timeline. I escalated this last week and still nothing is done or anyone even calls back, I did not even get a confirmation message of the order and the app says order completed. This is shocking service and even worse delivery timelines.