LP
Lorraine P
1 reviews | Active since Jun 2021
02 Jun 2021, 12:06
Vodashop Thavhani Mall Terrible Service
Vodashop Thavhani Mall has the worst customer service ever. We bought a router on Monday 31/05/2021 and asked the consultant to get it configured in the store so that we wouldn't struggle when we get home and she got a guy there who didn't do his job cos when we got home it didn't work, the light for the internet was red. Samsung A31 we bought didn't have a sim card inside. We had 2 problems when we got home, phone and router. Store refuses to give us a working router and a sim card fir the phone and they also refused to give us a refund. What kind of service is this???. The whole family has been using Vodacom for years and we are starting to feel like we would get a better service at MTN rather.
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Vodacom's replyOfficial
02 Jun 2021, 13:50Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jun 2021, 13:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LP
Lorraine P's updateReviewer Update
11 Jun 2021, 19:39Dear Vodacom,
How can my query be closed when I do not have a router more thana week after I paid for a brand new working router and instead got a faulty router. Then the consultant tellsme that its the store policy not to refund customers or give them a working router after selling them a faulty one. I can't get another router anywhere else because they refuse to give me a refund and I still don't have a router because I was told that the router I bought has gone for repairs. I did not pay for a second hand router, I need a new router or my refund. Point, blank,period!!!. Vodacom you really been horrible to us!!!
How can my query be closed when I do not have a router more thana week after I paid for a brand new working router and instead got a faulty router. Then the consultant tellsme that its the store policy not to refund customers or give them a working router after selling them a faulty one. I can't get another router anywhere else because they refuse to give me a refund and I still don't have a router because I was told that the router I bought has gone for repairs. I did not pay for a second hand router, I need a new router or my refund. Point, blank,period!!!. Vodacom you really been horrible to us!!!
LP
Lorraine P's update11 Jun 2021, 19:39
Reviewer Update
Dear Vodacom,
How can my query be closed when I do not have a router more thana week after I paid for a brand new working router and instead got a faulty router. Then the consultant tellsme that its the store policy not to refund customers or give them a working router after selling them a faulty one. I can't get another router anywhere else because they refuse to give me a refund and I still don't have a router because I was told that the router I bought has gone for repairs. I did not pay for a second hand router, I need a new router or my refund. Point, blank,period!!!. Vodacom you really been horrible to us!!!
How can my query be closed when I do not have a router more thana week after I paid for a brand new working router and instead got a faulty router. Then the consultant tellsme that its the store policy not to refund customers or give them a working router after selling them a faulty one. I can't get another router anywhere else because they refuse to give me a refund and I still don't have a router because I was told that the router I bought has gone for repairs. I did not pay for a second hand router, I need a new router or my refund. Point, blank,period!!!. Vodacom you really been horrible to us!!!