Vodashop Store experience

On 26 March 2018 went to Vodashop Mall at Reds - did sim swap and upgrade . On 27 March returned to store on 27 March 2018 and requested reversal / change of device. I was chased out of store and left my router -I requested Vodacom to engage Vodashop store at Mall at Reds. Vodacom returned and confirmed only customers who upgrade online are able to do upgrade reversal but those who do upgrades in stores are not allowed to change decision.

1.My concern with this decision is that Vodacom should align their services accordingly - why discriminate customers who visit stores and those who does business online?

2. The practice sounds very ********* by Vodacom - how are customers supposed to know procedures between online and store visits - the distinction is absurd.

3. My advise to Vodacom customers is to avoid doing upgrades in stores and rather do online as they are thus protected by CPA and can change product or service within 14 days.

4. Vodacom response is flimsy, as a loyal customer I expected them to intervene regarding fact that store manager chased me out after I requested them to reverse the deal.

5. They need to warn Vodacom subscribers about variation in policies and procedures going forward.

6. What is even bad is you have to chase their customer agents for feedback , their customer service is pathetic.

Regards

Deiza