Vodashop Stellenbosch Refuses to assist with repairs

I have a phone that i bought on contract and still a while away from expiring, i think its the 18th month - and tehre is a 24 month warranty. I now have to bring in the proof of purchase - This is a contract phone and they can see the contract is still in force and i now need to drive or contact Tygervalley where i originally got the phone and ask them to reprint the receipt - I don't even know if there is a proof of purchase as this is a contract. Apparenlty it is only the Stellenbosch Group that does this, other centres will send it in without the proof of purchase as the repair centres can pick up if the phone is still under warranty. How bad is this service. i work in stellenbosch and now i will not have a phone for the weekend because wherever i give it in now, they can only send it away on Monday. The best part is my sim card doesn't fit the spare one and i had to do a sim swap, which takes more time. so now i am stuck diconnected and highly irritated without assistance from Vodacom Shop Stellenbosch. The consultant was professional, but was not able to help due to this inconsidrerate policy.