Vodashop refusal to refund an incompatible accessory

<p>i purchased I Phone car charger and data cable (energiser) from the vodashop shop only to find out that it is the wrong connection type (old IPOD and not lightening connector) i went back to the shop with the original product in the package as well as the slip to either exchange it or get a refund. however i found that the correct connector was a R130.00 more for just the cable. so i declined the exchange and asked for a refund. Joyce Kunene (the manager) told me "you wont get a refund" and that i had no choice. before even asking what i required she told me she was going to order the equivilent product with the charger (R200.00) more. when i insisted i wanted refund she got rude and told me that the way it was. when attempted to get the owners number i was given the call centers contact number which does not help me as i am not a vodacom contract or prepaid client and therefore could not get past go. when i explained this to her i was told thats the number and thats the way it is.</p> <p>Firstly may i state that if vodacoms policy is not to refund accessories due to incompatibility their is no visible refund policy within the store.</p> <p>secondly the manner in which is was treated will ensure that i will never move to vodacom unless i have no other alternative.</p> <p>thirdly i require a refund of my accessory as not only can i not use it but i no longer want to deal with vodacom.</p> <p> </p> <p> </p> <p> </p>