FH
Farhaan H

1 reviews | Active since Jul 2019

05 Jul 2019, 20:30

VODASHOP OR TAMBO OVERCHARGED A CANADIAN VISITOR MAYBE MORE

I'm extremely disappointed in vodashop O R Tambo for the price my 80 year old visitor from Canada paid for a sim kit with no airtime, data or any incentives. He was charged R105. 00 for a sim card that cost R5.00. Imagine how many visitors to our country are duped by Vodacom. I would like my visitor to be reimbursed R100. 00 especially since he had just gotten off from a long flight and was tired and an elderly. Are all elderly tourist treated like ninkum****s or is Voda com only out to fleece to world of their hard earned money. A response and refund will be expected especially after my phone call to your call Centre was a complete waste of my time.

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Replies (2)
Vodacom
Vodacom's reply06 Jul 2019, 10:39
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply23 Jul 2019, 13:22
Official
Dear Customer

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.

We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance, alternatively contact our call centre  on 082 135.

We apologize for the inconvenience and the service experienced.

Regards, 
Vodacom Consumer Website Team.