MC
Mamello C

1 reviews | Active since Jul 2018

30 Jul 2018, 14:16

Vodashop menlyn JOSEPHINE

My husband and i walked into the vodashop at menlyn shopping center,i walked towards the consultant josephine greeted her ,during that a lady walked in behind us ,inspite of me greeting her she straight up ignored me and attended to the lady who walked in right behind us ,is turned away my husband who witnessed this told the consultant that we came in first hence we should be assisted first.Mind you the lady behind us ddn acknowledge the consultant she walked in as if she was js lookin for someone.yet she was given attention first .Yes josephine assisted us after taking about 5mins going through her phone clicking away at the computer still not asking us what we needed assistance with .Its as if she was being sour ,i was not given what i wanted given short answers whenever i asked.the service was DISGUSTING

0
Replies (3)
Vodacom
Vodacom's reply30 Jul 2018, 14:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 Jul 2018, 15:12
Official

Good Day

Kindly note that the service complaint has been escalated to the relevant management area.

Kind Regards

CJ

Vodacom
Vodacom's reply30 Jul 2018, 15:13
Official

Good Day

Kindly note that the service complaint has been escalated to the relevant management area.

Kind Regards

CJ