Vodashop Matlosana Mall Klerksdorp - terrible and ************* service delivery

I contacted this branch during July 2024 to enquire about upgrading my data contract, from 100 GB per month to 1 TB per month. The agent confirmed that the contract is processed and I will therefore be on the 1 TB contract from 1 August 2024. On 11 August 2024 my 100 GB ran out and I then found out from customer service that I was still on the 100 GB contract and that the 1 TB contract was never activated. I use the data for my business, which was obviously affected as a result, notwithstanding the fact that to mitigate the loss, I had to add an ad-on for the month. Leading a customer to believe that a contract would be effective from 1 August 2024, and failing to do so, is absolutely ***********. I recommend not using Vodashop Matlosana Mall and I hope Vodacom investigates the incident.

A competent customer service agent at Vodacom did assist me properly, later, with a top-up and upgrade. Therefore, In note this review does not pertain to Vodacom as a whole, but to Vodashop Matlosana Mall, Klerksdorp, specifically.