Vodashop mafikeng mall

On saturday 25 january we went to do simswap for my daughter at vodashop mafikeng mall. The consultants were seemingly in a rush as it was almost closing time. The one who helped us wouldnt identify herself and after paying the sim fee she ddnt give us receipt despite us asking several times if she is done. She never opened the pack to check the simcard and only told us to insert sim after 3 hours. Upon opening the pack in the car we found out it was the old big sim and the new phone uses a nano sim. We went back to shop but they had closed and wouldnt help. Since we stay 100km from the shop we left the sim with a friend who stays in that town to exchange for us. To our surprise the shop says they wont change the sim i have to pay 65rands for another sim. Whose fault is it that the consultant never bothered to check which phone we use? Are they trying to dump old simcards on us because most newer phones now use nanos not those huge sims? Why give us a sim that is not adjustable? I feel like driving there but i stay 100km from there please help