1 reviews | Active since Dec 2017
Vodashop in Canal Walk Does Not Care
We were tried to buy a Huawei Y5 2017 on Sunda but it seems it is really hard to do this. We went to the Vodashop at King Shaka International this morning and I saw the Y5 2017 in the February brochure but the person who assisted us advised they still await new stock. We thought nothing about it and left the store. When we were back in CPT later on Sunday, we went to the Canal Walk Vodashop close to the PnP and they too advised that they had none in stock. Thought this was a mere coincedence and left. Finally, we went to the other Vodashop closer to Checkers and again they advised that they had no stock. However, the individuals I spoke to were very casual and did not seemto care about us. I was quite surprised that Anthony and Jaimee made no effort for me as the customer to try and get us the Y5. All they could say is that it was out of stock. No attempt was made at that point to source a Y5 for us in any way. We basically felt that no effort was made to try and help us and they would have been happy if we had just left. It was only after we said we had enough of this poor service and advised them to act more professionally, that they decided to check the system/contact head office. Then they tell us that there is stock at head office but that they cannot tell us when it will arrive. I told them that this is unacceptable and that I want to get some feedback by latest on Wednesday. Jaimee then asks another gentleman colleague wearing a black shirt and then he advised that stock should reach the branch within a week of order. Then the manager (didn't get her name) comes and advises that the reason why there is no stock is because the Y5 does not really sell and that it would be a space waster to have it available on hand. I say that this is proposterous as this is not written in the brochure that there will be no stock despite it being in the brochure. However, she does advise us that the phone could be in their branch by this coming Wednesday if they order it. So I am not sure how the delivery goes from 'not sure when it will arrive' to 'it will take a week' to 'it will be available in a couple of days'. REALLY, this was really pathetic and unprofessional experience. Now I get a phone call from Jaimee and she tells me they can't get the phone. First it was out of stock when they checked the system but now it is just not available. Vodacom claims to be the number one network but this experience was really substandard. These Vodacom staff really did not care about us!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Day Ashley K ,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed.
Regards
Randall
Good Day Ashley K ,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed.
Regards
Randall
