Vodashop Greenacres is just a mess!

We visited the store at Greenacres mall in Port Elizabeth yesterday afternoon to submit my sister’s claim following a house ******* and were greeted with 4 young brand representatives standing at the door chatting to friends, almost blocking the doorway. Upon entry, the queueing system machine was not working and there was nobody helping with queueing in its absence, instead some desks had 2 employees seemingly assisting 1 client. After questioning what was happening, we were informed that there was no manager on duty and the 2nd employee claimed to be a brand representative and did not need to assist Vodacom clients. We spent 2 hours in the store having to insist on finding a different way to retrieve an imei number of a contract phone. It was just a mess! Too many employees at that store have no idea how to deal with clients and this is greatly disappointing for a brand like Vodacom