Vodashop Goldfields mall

My phone was ****** on Tuesday 24 Nov. i went to the Vodashop in Goldfields Mall to do a sim-swop at wich point Jackie told me that that the whole Vodacom company has gone over to a bew system and they have not get converted that branch over to the new system. They had to request a sim-swop from head office. They gave me a temporary sim card and informed me that they are unable to divert my calls or put a voicerecording to notify my clients. I am a small business owner and rely fully on my phone for incoming business. Today is 1 week later and I the sim swop has still not gone through. It causes me to loose an average of R15 000 per day. I find this standard of service horifying and would really appreciate some feedback or compensation.