RD
Robert D
1 reviews | Active since Jul 2016
05 Nov 2021, 10:34
VODASHOP & FLOOK - REFUND PROBLEM
Unable to get a refund for goods ordered but not delivered from Vodashop. Supplier Flook blames Vodacom which is impossible to contact.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 Nov 2021, 11:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Nov 2021, 11:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Nov 2021, 08:36Dear Robert Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have escalated your query and the relevant team processed the refund and it will reflect 5-7 working days to reflect. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Nov 2021, 08:36
Official
Dear Robert Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have escalated your query and the relevant team processed the refund and it will reflect 5-7 working days to reflect. Regards Consumer Website Team
Best regards,
RD
Robert D's updateReviewer Update
12 Nov 2021, 03:04VODACOM did reply. A really helpful service person, Randall, called. He took up the issue and got me a refund. I say thanks to Hello Peter for creating an access point to Vodacom and Vodashop. No issues or problems remain. Appreciate the help.
RD
Robert D's update12 Nov 2021, 03:04
Reviewer Update
VODACOM did reply. A really helpful service person, Randall, called. He took up the issue and got me a refund. I say thanks to Hello Peter for creating an access point to Vodacom and Vodashop. No issues or problems remain. Appreciate the help.