Vodashop - Festival Mall - Bad Service

<p>Good Day,</p> <p> </p> <p>I need to lay a complaint against the Store Manager at Vodashop - Festival Mall for the horrible customer service I received on the 4th January 2017.</p> <p> </p> <p>I booked my phone for a repairs on the 28th November 2016, and my phone was ready for collection on the 22nd of December 2016. No one from the store bothered to call me or sms me to come and collect my phone and i gave the an alternative number where I can be reached as soon as my phone was ready for collection.</p> <p> </p> <p>When I asked her why was I not contacted she said that it was not the stores responsibility to contact the customers to come collect their phones, I have been a customer at that store for 9 years and this is the first time I have received such a horrible service from the store. She informed me that they send out sms’s to customers to come collect their phones and when I informed that I didn’t receive any sms, she rep**** by saying that is not her problem and that i can even contact the head office to complain. What’s worse is I had to follow up with Vodadealers shop in Fourways to find out if the phone has been fixed.</p> <p> </p> <p>Such Managers give Vodacom a bad name</p> <p> </p> <p>Kind Regards</p> <p>Phuti</p>