Vodashop Fails to assist me

I went to vodashop in Giyani mall 07-01-2021 seeking for help since king price asked me to seek for damage report on my phones, i believe they were supposed to take in my phones and send them for repairs so i can get the report my insurance need n pay for the damages, The guy in black T-shirt who looked like a manager send me home,after they first told me to go to plk Which is 162km For repairs...