Vodashop Chrishani Vosloorus

Vodashop Chrishani Vosloorus the shop manager is rude and NOT helpful at all,I upgraded my contract on the 27/06/2023 the service from day 1 was shoddy from the lady that was helping me Louise to cut the story short after a wee k or so I went to the shop Louise was not around but I was told my laptop is in a consultant by name of NDIPHIWEMSE help on the day after all the logistics the open the laptop from the box to configure it it was slow very very slow and freezing at the same time because the shop was about to close I was told to take it and continued at home because the batter isn't charged etc etc ( remember I was in the shop as early as 4pm) around about, ok at home I.plug it on it charger and that took plus minus 3/4 hours and just around 12 midnight I unplugged it went to sleep in the morning it was on 66 % I started to work on it it went down very fast in 30 minutes it was on 41% and yet everything was happening so so so so slow after about 9 am I was so frustrated I packed it back in the box took back to the shop this time Louise was in the shop she opened it plug it to the main instant of it charging it discharge she try to play with keys it was doing its things she called this manager I don't know his the mumble sone words and made sure I don't hear and the went to the back office together that happened for almost 30/45 minutes after all that they google Lenovo telephone and I was told by Louise that Lenovo said this Laptop is the cheapline hence the issues immediately I said because of that and the frustration iam going to endure for the next 24 months iam canceling the deal with immediately effect she said it's fine but Vodacom laws state that it should be checked by manufacturer regardless well I said k but whatever the outcome iam nor longer interested I kept the shop, moving along after a week or two I called because that shop if you don't call them they won't call you Loise was NOT as usual I got the manager iyooo after I told him who am I he got so RUDE to me telling me iam not allowed to cancel etc because if I have brain I should have researched the damn laptop etc etc after so many unreaptable words here he said he will await the laptop a day or so he called ( yes I was surprised/ shocked) as you are he told me the cause of the laptop to be slow and discharge was the Window 11 so what Lenovo did was to downgrade it to windows 10 ( this is a brand new laptop) 24 months contract mind you right there and there he kept begging me to accept it he even to me he will arrange some sort of insurance to cover for whatever? Hawu ?? I then said to him who will pay for that extra insurance?? I didn't get the answer I said to please cancel he mumble so word in another language and u put down the phone a lot has happened I even involved my daughters ,vodacom customer services and all on believe the manager is wrong please people special local people don't use VODASHOP CHRISHANI MALL While I was there I noticed lots of elderly people complaining but I didn't take it to note please Vodacom or shop owner get rid of this guy get someone with customers in his/her hearts please, Shalom