Vodashop Centurion Mall uncaring staff

I asked an attendant to check on their system where my handset is as I was promised delivery by doing a telephone upgrade. She mumbled something and pointed to another Vodacom attendant. He approached me with a frown and not saying anything. I greeted him and explained that I did an online/telephone upgrade but that my device has not been delivered yet and asked that he check where the process is. He asked for my name and then said he will check in the back if my phone is there... I asked him to write my details down rather and also why he needs to check in the back as is was arranged that my phone should be delivered to my work address. He looked surprised and asked where I did my upgrade. It was clear that he did not understand or listen to anything I said. He proceeded to s***l and said I should wait for a consultant as he cannot check that part of the system. All consultants of course were busy with a queue.