OG
Oliver G

1 reviews | Active since Feb 2021

09 Feb 2021, 15:31

Vodashop cant accept back their contract phone that they gave a bad recommendation on

I was very specific to Wilson, one of the sales consultants guys that i need a 2 years contract phone specifically for the camera sinse i need to use it for my youtube videos and he came with LG k61 so i signed the contract and i went home only to realise that it doest serve its purpose. The videos are very dark and blurry. I tried to take it back to the store for a better one, and the manager was very furious and said i cant take a phone back simply because of a dissatisfaction even if its still within 7 days. I tried to explain to him that its not dissatisfaction issue its a bad recommendation by Wilson and i believe they were just trying to get rid of it since no one wanted to buy it.

The manager said they wont take it back because i have already signed the contract. Please help, this is a two years contract on a device that i cant even use.

Thank you Oliver

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Replies (1)
Vodacom
Vodacom's reply10 Feb 2021, 07:24
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team