Vodashop @ Vodaworld Contract/deal dishonesty

Poor service - offer deals that are not valid anymore on Upgrades. Upgrade contract and took a Samsung Galaxy note 8 with the understanding that the I will get a R5000 Flight Centre Travel voucher . I upgraded on 08 January 2018. The consultant said I will get an sms to get my voucher. Waited like 16 days and never got it. Inquired about it and was told to register on Samsung and Vodacom Made for Summer website, which I did on 24 January 2018, received "Samsung and Vodacom Made for Summer Submission Received" message. Received in email message below: Hi Jan Thank you! Your online submission for Samsung and Vodacom Made for Summer has been received. Please allow for ten working days for your entry to be verified, after which you will be contacted via SMS.

Please keep a copy of your reference number at hand 001C57.

Thank you The Samsung and Vodacom Made for Summer Team

Please do not reply to this email

Terms and Conditions Apply. For full terms and conditions go here. For any enquiries please email ********** or call ********** . Please ensure that you are able to receive marketing related SMSes so that you can receive your reward registration pin code.

Waited and then went to the Vodaworld Vodashop in Midrand again and spoke to Emanda King Specialist: Service in Retail

Retail Operations

Tel number: +27 11 **********

Amanda first told me that it is my problem and that I should take it up with Samsung. Then she investigated and found that the Consultant offered me a deal that expired 2 days prior. She tried assisting me and said she would come back to me on resolving the issue. She first said that they would give m R2500 and then we forget about it and I said that that was not part of the deal and the reason why I took the offer.

Emanda said she would take the matter further and try to resolve.

It is now 01 April 2018 and nothing has been resolved.

They are not true to their deals and would like this to be resolved.

Regards, Jan van Dijk