Vodashop- aftersales service? NOT

Item: Vodacom
Rating: 1
Author: Lara S

Vodashop cresta,you have a lot to learn! When somebody buys a R24000 phone, its in bad taste to flip a page over at them and expect them to pay R200 for assistance in setting up an email( because its not a vodacom one) . The ISTORE offer tecnical assistance as AFTER SALES SERVICE, maybe something you should look at, totally disgusted

Helpful (0)

Replies (2)

Vodacom's replyOfficial

25 Feb 2019, 12:07

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply25 Feb 2019, 12:07

Official

Vodacom's replyOfficial

26 Feb 2019, 10:57

Dear Customer,
Thank you for making us aware of your complaint.

Kindly note, your concerns have been noted. Also, please consult the store manager regarding any administration or technical fees, as they are best equipped to assist.

Regards
Consumer Website Team

Vodacom's reply26 Feb 2019, 10:57

Official