gS
gomolemo S
1 reviews | Active since Aug 2016
03 Sept 2017, 11:12
VODA****
I am gatvol of vodacom and it's ****ty service. Last night 2nd september i recharged with R29 and sent 1 sms, switched off my mobile data because even if you don't have social media apps they will still tell you that your airtime was used for that. This morning the 3rd of september I switched on my phone called my brother for 2 minutes and the airtime is gone. When I called the call Centre they tell me it was used for the Internet. THIS IS BECOMING ANNOYING BECAUSE NOW I HAVE AN EMERGENCY AND NO AIRTIME. I AM SICK OF THIS NETWORK. I WANT MY AIRTIME AND I'M GONE TO A BETTER NETWORK. RIGHT NOW MY NUMBER IS STILL SHOWN AS A CONTRACT NUMBER EVEN THOUGH I CANCELLED IT A YEAR AGO. NXA
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Sept 2017, 11:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Sept 2017, 11:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Sept 2017, 09:28Good day,
As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Best regards,
Vodacom's reply04 Sept 2017, 09:28
Official
Good day,
As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Best regards,
gS
gomolemo S's updateReviewer Update
04 Sept 2017, 09:40Thank you vodacom for returning my airtime even though you claim you are not at fault. I think it's about time we parted ways because I know this was not the last time and it is definatly not the last.
gS
gomolemo S's update04 Sept 2017, 09:40
Reviewer Update
Thank you vodacom for returning my airtime even though you claim you are not at fault. I think it's about time we parted ways because I know this was not the last time and it is definatly not the last.