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Tshepiso M

1 reviews | Active since Jun 2016

10 Jul 2022, 15:55

Vodashame never stops disappointing

This weekend marked the beginning of an end of my relationship with Vodashame as they have failed to keep to their obligations of our contract. I unfortunately lost my phone of Friday and the first thing I did was to blacklist it and attempted to do a sim swop to resume with communication and that's when my hell started. The Vodashop couldn't process the sim swop because they were "offline". They sold me the sim card and said call centre should assist and this was not the case. After struggling the whole of Saturday with call centre and vodashop people I was told that my profile does not have an ID number. Vodashop should upload my ID on a service request and this will be updated by 10am on Sunday then the sim swop can be processed. On Sunday acquisition dep went back on their word and stated that I had two separate accounts that have to be merged before it can be processed. As I write this I have more questions than answers, i've been pushed to frustration and no active sim card in hand. All I want is for Vodacom and all it's *********** consultants to fix the errors they created on my account IMMEDIATELY so that I have an active number until end of contract term and I will port to a better service provider. I am in possession of the sim card that must be swopped and I expect that by 12pm tomorrow the sim card should be connected or Vodashame should end the contract and convert it to prepaid so that I can get a service from a willing provider as they would have failed since Friday. Don't get me started on the customer service I received since Friday...it leaves a horrible taste in my mouth and is at the centre of my wanting to terminate this one sided relationship.

0
Replies (4)
Vodacom
Vodacom's reply11 Jul 2022, 08:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
TM
Tshepiso M's update11 Jul 2022, 11:00
Reviewer Update
Three hours later and no contact made by vodashame.....they still cannot provide the service I am paying for and have the nerve to send me an invoice sies!!!!!!!
TM
Tshepiso M's update11 Jul 2022, 12:41
Reviewer Update
Five hours later and still nothing....it's after 12, whoever responds to this should be addressing the failure by vodashame to provide a service and automatic termination of this contract.
TM
Tshepiso M's update12 Jul 2022, 04:11
Reviewer Update
Many hours later and no sight of Vodacom or it’s Customer Service department, no sim swop…. does this department still exist? How does a sim swop take more than 4 days and how do you expect me to conduct my business without an active number. I have been referred to a vodashop more than 5 times without assistance and your call center keeps referring me there. Everyone that has said they will escalate this problem has **** through their teeth, I have been given different information on what the real problem is which is not my wrongdoing, why must I be inconvenienced because of *********** Vodacom consultants? Activate my line and fix whatever problems in your own time, the debit order goes off despite these “ problems” why can’t the same be done for me to get the service I pay for. Since 2015 I have never missed or late on an invoice payment but when I’m supposed to get assistance everyone hides under rocks sies you have no shame and have lost your business ethics. Cancel this stupid contract on the bases of failure to provide a service and give me my number so that I can migrate to a competent service provider who understands their responsibilities as a service provider, the soonest this happens the sooner this misery can end.