AT
Ashley T

1 reviews | Active since Dec 2014

28 Sept 2020, 17:24

Voda**** dishonesty

Voda**** are a company of dishonest, ********* *******. I bought a data bundle special thinking it was a 30 day deal, only to find out that its only valid for 7 days which is completely useless to me. I called the customer care and asked that the data be taken back and my money REFUNDED, and they were very helpful in assisting me. However now i see they have taken back the data and credited my airtime to the same value. Giving me airtime is not the same as refunding me. English is not difficult. I asked for a refund not for you to squirm your way into not giving back my money and in effect selling me something else that i dont want. If you like you can give me a call and ill explain the Customer protection Act to you. Ill make this even more simple so you *****s at Voda**** can understand... Take your ****... And give me back my money. Its very very simple, stop trying to be clever when you arent. If i ask for a refund i want MONEY back in my BANK ACCOUNT i dont want airtime, i dont want favours, i dont want vouchers and i dont want EXCUSES. Get your **** together... and quickly.

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Replies (1)
Vodacom
Vodacom's reply29 Sept 2020, 07:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team