DA
David A
1 reviews | Active since Jul 2012
22 Dec 2022, 13:21
Voda**** at it again
Vodacom has been sending me statements for a cellphone number that doesn't belong to me which is in arrears, this has affected my credit score negatively and I can't even pay the outstanding fee because it isn't linked to my name! Vodacom has now made it impossible for me to open any accounts/contracts because the credit bureau has this (R97) payment on my name for the last year...your company has negatively affected my credit scoring *******ly!! This is a breach of POPIA and ******** action at best!! GET YOUR HOUSE IN ORDER AND SORT THIS OUT
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Vodacom's replyOfficial
22 Dec 2022, 13:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Dec 2022, 13:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DA
David A's updateReviewer Update
12 Jan 2023, 11:1022 December 2022 this complaint was issued, Vodacom rep**** the same day saying they would contact me, we are now at 12 January 2023 and no one has contacted me to sort this out, i've been to 3 different stores to resolve this issue, I even paid the outstanding just to get this off my name and now you send me another account to pay for a phone I don't even own????? I can't speak to a consultant because your company thinks a poorly automated bot is better than your own staff...SORT THIS OUT
DA
David A's update12 Jan 2023, 11:10
Reviewer Update
22 December 2022 this complaint was issued, Vodacom rep**** the same day saying they would contact me, we are now at 12 January 2023 and no one has contacted me to sort this out, i've been to 3 different stores to resolve this issue, I even paid the outstanding just to get this off my name and now you send me another account to pay for a phone I don't even own????? I can't speak to a consultant because your company thinks a poorly automated bot is better than your own staff...SORT THIS OUT