LW
Lauren W

1 reviews | Active since Aug 2018

01 Jul 2021, 13:47

Voda****

One of the greatest disappointments during the last year's lockdown is Vodacom. While they pretend to care by sending out irritating sms's that profess to "help" you to "stay safe", in fact they offer absolutely NOTHING to help their clients. We have had no signal at our house for more than a year (hopefully I never have a problem or need to contact emergency services) and our signal at work is off and on. They cannot keep the towers operating under normal circumstances but it is even worse during power outages as they have not replaced the ****** batteries. I believe they only keep their clients because there is NO alternative (the other service providers are even worse). They have sent me an sms survey twice to ask about my 'experiences with Vodacom' but they have obviously never read the answers given (or they just don't care). Management is probably just stuffing their pockets with our money as usual instead of maintaining systems and keeping things going. Sick and tired of businesses in the "new" SA just *****ing money and doing nothing else. All you get are excuses and fingers pointing in the other direction.

0
Replies (2)
Vodacom
Vodacom's reply01 Jul 2021, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
LW
Lauren W's update07 Jul 2021, 15:18
Reviewer Update
Thanks Vodacom, I really appreciate you taking the time to contact me and do something about this problem. I had not expected to hear anything at all from anyone at Vodacom, so I am really pleased that you are taking this issue seriously and making a sincere effort to fix it. I'm sorry that I resorted to name calling and rudeness, but this was purely due to my frustration around the lack of service and support. However, everyone messes up occasionally - its how you deal with it and fix it that matters!! Thanks again.