VV
Veliswa V
1 reviews | Active since Aug 2021
15 Aug 2022, 20:24
Voda********!!!
In 2020 December on the 15th I payed what i owed Vodacom for the contract i had with them over R5000 cash and settled my account and notified them that i will no longer continue with it even called their Upgrades & Cancellations department to double check that it has been closed and i was reassured that it was they even switched my number from contract to prepared but when i checked my credit profile it says i owe them R257 and today when i called in i was notified that it has been handed over, please Vodacom remove that **** on my profile i gave you all the money i owed you stop ruining my life!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
16 Aug 2022, 08:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Aug 2022, 08:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Aug 2022, 14:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that your query was escalated to the relevant department and based on the feedback received, the account was close and ITC Updated which can take within 7-14 working days.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply16 Aug 2022, 14:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that your query was escalated to the relevant department and based on the feedback received, the account was close and ITC Updated which can take within 7-14 working days.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,