Voda****med once again!!!

Good day,

I decided to give Vodacom the benefit of the doubt after my horrific experience with you last year and I am already regretting this decision…

I called to do an online upgrade on 25/03/2019. I was told the phone would take 3 to 7 working days to deliver which is fine but I was told I could only load one delivery address on your system. I explained to the consultant that I would be at my home address from 25/03 to 29/03 but would be back at work the following week (this week) from 01/04. She advised that I give my home address and then call back in to change the address for delivery if it was not delivered by Friday, 29/03. On Thursday, 28/03 I received a message to say that my parcel was with the couriers and that it would be delivered soon. By late Thursday afternoon the parcel had not arrived so I called RAM directly to check on the progress of my delivery. Rethabile from RAM advised that it would be best to change the address and have the delivery scheduled for Monday to my work address. However he said that they could not change an address that I had to ask Vodacom. Well every time I have the number I was given - 082 178 44 it takes at least 30 minutes to get an answer and when you do you get some rude consultant who seems so inconvenienced by a customers call. I spoke to Leandra (who I had spoken to before) and asked her to change the delivery address to my work address. No problem I thought. Until Monday morning, when I receive an sms to say my parcel is out for delivery to my home address!!! Which I changed on Thursday. Again I phone Vodacom, sit on hold get through to Charmaine who tells me she will call me back…. So I wait, and wait. No call back. I call back, wait 30 minutes for my call to be answered, this time I speak to Longi who said the address change was sent but she will follow up and call me back… in the meantime I contact RAM who tell me no change of address was set to them. So where is the problem? By the 02/04, 2 people from Vodacom have promised to call me back and yet no one has. So I call again, this time I get told the system is offline… Promised another call back… Again no call back so I phone back, this time I speak to Vuyelwa who says the address was changed and delivery will take place on 03/04. 03/04 delivery finally takes place and to the correct address. I am still waiting for the 3 or 4 people from Vodacom to call me back…

Anyway, now I have the phone (04/04), I called the query number on the sms I received today to say the parcel has been delivered to query how I access the 10 gig of data and Top dog voucher that came with the plan I upgraded to. Surprise, surprise this call centre cant assist and nor will a store as this upgrade was done online! The service from your online upgrade department is absolutely shocking to say the least!!!

All I want to know is how do I access the 10 gig data and top dog voucher that was supposedly included in the package I chose????

04/04 I sent the above email to the 2 Vodacom addresses I was given by the call centre.

As of today, 11/04, I have had absolutely no response from Vodacom. I now want to terminate this contract with immediate effect as you have falsely advertised the package I chose as I have not received the 10gb and Top dog voucher as advertised and no-one from Vodacom bothers to answer emails or assist from the call centre

Vodacom is simply not worth it!!