Voda**** - South Africa's Leading Cellular *******!

what are you smoking there at vodacom???

On Monday 16 January 2023 I received a call from voda-**** agent (employee ID MANQN001) advising me that I am due for an upgrade on my data contract ***) and she can do the upgrade for me. I will receive a new router, I will be paying less than on my current deal and I will receive more data then I currently do. I will also receive a R1,000 complimentary Garnish voucher under the upgrade.

Jeewizz was I in for a nasty surprise! This dishonest agent went and opened a new line instead of doing an upgrade. I phoned their customer care (aftersales) 3 times spoke to different agents who escalated the matter... the 3rd person I spoke to said there are no notes on file and she will have to escalate for me again... WHAT A CONTINENTAL WASTE OF TIME AND ENERGY...

I realised a new line was opened when my bank account was debited for a pro-rata portion for the month of January 2023, which should not be the case with upgrades. I reversed that debit order and refuse to pay for a new line.

I want voda-**** to cancel the previous contract, at no early cancellation charges to myself (charge it to MANQN001's salary) and treat the new line as an upgrade... Any untoward debits from my account will be promptly reversed and i'll see voda-**** in court...

and I thank you...