BK
Ben K

1 reviews | Active since Dec 2020

06 Dec 2020, 17:08

Voda****?

Why is it that I am notified about a due upgrade, quoted R299 for a device, sent an email confirming the amount and then receive an sms the next day wanting me to confirm a cost of R489pm? A local Vodashop tells me it is because it is an early upgrade and have to pay this extra R179pm for two months. Nowhere was this communicated and it comes to false advertising under the CPA. I get that an early upgrade has costs, but I did not ask for it. You informed me that I am due for an upgrade only to **** me into paying more during a time when we all need financial help after the long lockdown. You're making me think it is time to change to a vendor I can trust. Shame on you, Voda****. (I have kept all communications)

0
Replies (1)
Vodacom
Vodacom's reply07 Dec 2020, 10:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team