Voda****

Vodacom, or more appropriately Voda****, was very eager to give me an upgrade on my contract. Little did I know that they would now bill me for two contracts, as according to them my previous contract had not reached full term. I would assume that an upgrade is an amendment to the contract and not an additional contract, as it has always been for the many years I have been a Vodacom customer.

I would have understood if it was explained that I would still have to pay for my old contract. In that case I would have just waited for my old contract to come to an end and would have upgraded or cancelled at that point. Instead I was told the monthly cost of the upgrade, with no mention of the fact that I would still need to pay the existing amount over and above. Furthermore I only received an invoice a month later and was told that I could not cancel and return the phone as 14 days had past.

Well done on a **** well executed. I won't be so easily duped next time.