1 reviews | Active since Jun 2016
Vodaripoff!
<p>Last month I lost R700.....in air time due to my data bundel being depleted. Recived no warning that it is done... Depleted via sms. But they let you know very quickly when your airtime is done being used via the browser! A very dishonest way to do things. Cherry on the cake is this morning my air time is again depleted but have a bundle with positive data... Data that is valid till the following month! This is not on vodacom. To all vodacom users buying data bundels turn off your data connection then check your data balance drop almost every time! You have lost my loyalty and i will advocat the disuse of vodacom!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Was contacted by Vodacom representative today only to be told that there notification SMS system is not reliable/constant hence the failure to notify......as well as Vodacom banks about 5mb data from our data bundles as a connection fee????? And I should fami****ize myself as to why they are able to start deducting from my air time money's at R1.00 per meg out of bundle cost, when the current data bundle has not been depleted by reading there terms and conditions. So you can imagine how angry I am at this point. As I have read the T&C's and it confirms that only when valid bundles have been depleted can the out of bundle rate be charged.....nothing regarding connection banking bits????? So it's all justified by Vodacom it's their company. After all this back and forth still they have given me back some air time money's and data, but regardless I feel that it's a swindle and have canceled my contract with Vodacom! Vodacom customers generally pay more for it service's than other networks......why pull the wool over our eyes?
Was contacted by Vodacom representative today only to be told that there notification SMS system is not reliable/constant hence the failure to notify......as well as Vodacom banks about 5mb data from our data bundles as a connection fee????? And I should fami****ize myself as to why they are able to start deducting from my air time money's at R1.00 per meg out of bundle cost, when the current data bundle has not been depleted by reading there terms and conditions. So you can imagine how angry I am at this point. As I have read the T&C's and it confirms that only when valid bundles have been depleted can the out of bundle rate be charged.....nothing regarding connection banking bits????? So it's all justified by Vodacom it's their company. After all this back and forth still they have given me back some air time money's and data, but regardless I feel that it's a swindle and have canceled my contract with Vodacom! Vodacom customers generally pay more for it service's than other networks......why pull the wool over our eyes?