1 reviews | Active since Dec 2016

14 Dec 2016, 05:40

Vodaphone live Cancelletai0n and refund

<p>I have tried to cancel a vodaphone live subscription to a newspaper which all of a sudden appeared on my bill from January 2016 for R60.00 incl vat.I phoned vodacom and got a ref number 1- ********** 7803 and was told it would be cancelled, i also requested a refund.</p> <p> </p> <p>I recieved a sms to tell me it was resolved on the 17 nov.</p> <p>My December bill now has a double charge for the subscription and still no refund!!!!</p> <p>So we are now on R720.00 That has been added to my bill since January!!!!!!</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply14 Dec 2016, 07:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team