LS
Lea S
1 reviews | Active since May 2016
28 Dec 2021, 21:31
Vodapaywallet
I loaded my vodapaywallet with 150 it went of my account and the proof was sent to them and it came back as unsuccessful I spoke to the lady on their chat box by the name of palesa she promised to speak to her supervisor and call me back I am still waiting to be called ?????
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Replies (2)
Vodacom's replyOfficial
29 Dec 2021, 07:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Dec 2021, 07:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Dec 2021, 12:05Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that contact was made and advised to give the turnaround time of 2-5 working days. Regards Consumer Website Team
Best regards,
Vodacom's reply30 Dec 2021, 12:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that contact was made and advised to give the turnaround time of 2-5 working days. Regards Consumer Website Team
Best regards,