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CK
Carlene K

1 reviews | Active since Apr 2024

02 Apr 2024, 17:46

Vodapay/Vodacom

Made a purchase woke up my order canceled .Called them advised should wait 21days to get the cash 21days passed

0
Replies (4)
Vodacom
Vodacom's reply03 Apr 2024, 07:43
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply04 Apr 2024, 17:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have provided you with feeback with regards to your query. 

Your reference number is EC-1TJD-1CJJJ9.  Regards,  Consumer Website Team

Best regards,

CK
Carlene K's update12 Apr 2024, 05:42
Reviewer Update
Hi still haven't got the cash,I just feel you don't care about  your  customers honestly it's not fair 
CK
Carlene K's update13 Apr 2024, 09:37
Reviewer Update
Since last week they called,said they will refund within 5-7 days I am still waiting, it's really unfair how you treat us vodacom sometimes.