Vodapay/Vodabuck store voucher pins not received morw than 24hrs later

52 hours later,no electricity vouchers received yet 😡

I am absolutely frustrated.in the last few days I have spoken to at least 12 different people at Vodacom and my issue is still not resolved. I bought 2 electricity vouchers via the VODAPAY app, through Vodabucks store. The money was deducted almost immediately, while I am still waiting on a voucher pin 73 hours later. I had some customer service agents saying that they will call me back, as they can see on their side that the money was deducted, but to no avail. Eventually Xoliswa called me & she transferred me to Vodabucks department I spoke to Kagiso. he told me that even though the money is deducted, the transaction is still pending. I asked how it is still pending, I have an order nr and reference number, that I gave to who knows how many call centre agents since Saturday. He told me he will log the query & escalate the matter .I informed him that the others also told me that they are logging the matter, but it appears it was never logged. Kagiso then told me that the people where he logged the query don't work weekends, so I will maybe only get an answer Monday. I asked him how it is possible that they can deduct your money weekends, but they don't have support over weekends if you don't receive voucher pins. I thought this is a convenient service, but it ended up being frustrating.

I think customers of Vodapay/Vodabucks store should be made aware that they might not get the necessary support over the weekend, when making use of this service, so this should definitely not be considered if you urgently need electricity. I am really disappointed and will not be making use of this service again.
Yesterday I gave them the option of refunding me, but the guy said to wait at least 72 hours before they can request a refund.

I spoke to another agent now and after explaining my situation to him, he told me i can't expect a response immediately, was it even 1 hour? I told him it wasn't 1 hour, I tried to get this matter resolved since this weekend already, yet no voucher pin.

I also told him that I did not appreciate the fact that he adopted an attitude when he asked me if I think I can expect a quick response, if they only logged it again yesterday and today. I told him that this is bad customer service, it is his job to advise me, customers don't necessarily have all the information. You think this is convenient, because you can expect your voucher pins within seconds, yet you could have driven to another town and back and still no voucher received. I got so frustrated, that I asked him how he would feel if that was his mother waiting on her electricity few days before pension? Only then did his attitude change a bit and he started apologising for the inconvenience. 3hrs is an inconvenience, NOT 73hrs! I feel that if they cannot provide this additional service or are overwhelmed with requests, they should not provide this service. this is how you lose a loyal customer of more than 20yrs. I am truly unhappy and disappointed, as I need to start counting 72hrs again from today, meaning almost a week for electricity? By now I could've gone to Eskom and generated my own electricity. I am one of the most patient people I know, but just the general lack of feedback is frustrating, not even to tell you they are still looking into the matter.

Just an update... 9 days later and I still haven't received the vouchers or a refund. Frustrated does not begin to describe how I feel

Just another update...apparently the system shows the transaction was cancelled and I will be receiving a refund.that was on the 7th,then spoke to someone else 14th.Still have not received my refund.This does not look good for Vodacom. Whether its R2 or R2000,a customer should be regarded as valuable.

Thank you Ernest for checking in though.