SI
STAN I
1 reviews | Active since Mar 2009
27 Aug 2024, 11:12
vodapay wallet locked for 30 days with no explanation
30 days now and no access to my vodapay wallet(locked).no explanation from vodacom , no reference number despite multiple emails and queries ,Tatum promised to call me on tuesday 20 august but ive heard nothing,complete silence from vodacom.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
27 Aug 2024, 12:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Aug 2024, 12:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
SI
STAN I's updateReviewer Update
28 Aug 2024, 15:20Thank you vodacom,the issue was resolved promptly
SI
STAN I's update28 Aug 2024, 15:20
Reviewer Update
Thank you vodacom,the issue was resolved promptly