VODAPAY WALLET IS NOT FOR EMERGENCIES

Item: Vodacom
Rating: 1
Author: Hlombe H

I transferred money from my banking App to my vodapay wallet on Tuesday the 12 March 2024. I sent the proof of payment to vodapay wallet as per usual for the money to reflect immediately. The money has not reflected and they acknowledge that they had technical issues but now they are telling me I must wait for 7 working days. I missed an opportunity that could change my life because I was suppose to book a bus ticket to an interview with that money. I'm so frustrated and disappointed with Vodacom's Vodapay.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

15 Mar 2024, 07:23

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply15 Mar 2024, 07:23

Official

Hlombe H's updateReviewer Update

18 Mar 2024, 20:28

Hi Vodacom, I am still waiting. No one has called me and my money still has not reflected.

Hlombe H's update18 Mar 2024, 20:28

Reviewer Update

Hi Vodacom, I am still waiting. No one has called me and my money still has not reflected.