Vodapay wallet blocked and cannot get my money out

Last month I downloaded a Vodapay App after finding out about it from a fellow Discovery Vitality diamond member. I then opted for the Pro Wallet which has a wallet limit of R100k, I submitted the requested info and my wallet was verified and activated. So my story is, we are Diamond members of Discovery Vitality, so to maintain this status there are rules involved, which includes spending R30k on your credit card, and EFT payments are not counted as CC spend, hence someone told me that she's been transferring the school fees money to Vodapay and paying the school fees through Vodapay instead of doing an EFT through the CC. When you transfer the money from the CC to the Vodapay App is seen as a CC spend

So I was happy when I heard that because I pay R26k school fees a month, R17300 at the end of the month and R9k on the 15th. I then deposited R26,300 to my Vodapay App on the 28th of Feb from my Discovery CC and I paid the school fees of R17,300. I left the rest of the money on the wallet to use it on the 15th to pay the second school fee.

On the 11th of March I depositing R200 to add on the money that is remaining on my wallet to cover the charges and make the R9k payment. I wanted to do this because I realised that the Vodapay payments takes up to 4 days to be cleared and the money need to reflect at school on the 15th of March. To my shock I discovered that my Vodapay Wallet is blocked. I cannot deposit and cannot withdraw. No one from Vodapay contacted me about this, I do not know when it was blocked, why it is blocked, what do they need from me to unblock it and how long this process will take. I then communicated with a Vodapay agent via the chat on the Vodapay App. She couldn't tell me either why it was blocked and how long it will take. She then assisted me to log a query with the team responsible for this on the 12th of March, with ticket number: A2-XRAD-LJ6VN, but up to day no one has contacted me and my wallet is still locked. I had to make other means to pay the school fee on the 15th of March. Can someone that cares assist to resolve this? I want my money back that is locked there and I do not want anything else to do with you guys anymore. This experience reminded me why I previously cancelled my Vodacom contract and prepaid service with you guys in the first place. And will let all the Discovery Vitality diamond members know of my experience so they do not to go through what I went through. Your service is horrible! Oh and I never received the proof of payment for the payment I made, even though I opted for the pop to be sent via email.