Vodapay Wallet

I am disappointed I have been using the Vodapay app for some time now and it has been so good even if I had problems but they used to help me within 12 hours, yesterday I loaded my wallet with R260 via the bank app, and before continuing with the payment I went to send POP *** used that email and only to find out today that they are not using that email but I was given this email by one of their consultants early this year now when I called I am being told I need to wait until next week for the money to reflect on my wallet, those two agents they were no help at all, I am so so mad right now because I wanted to buy data with that money now I have to wait until next week like seriously and I even send them POP on the email that they gave me on Vodapay chat box after they told me its wrong I wasn't supposed to send it to that Vodasecure email