Vodapay Vup

Vodapay query: I have been playing V up daily and from last week completed goals were not allocated with either vodabucks or mystery prize. I never queried last weeks one and when it happened again this week I was told by Busisiwe and Safiek Andrews who only sent me an sms and didn't give me a chance to explain my query to him to that he ha investigated and I didn't reach goal. I was told I didn't reach my goal while I clearly did and proof is on transaction history. Did he not see the upsize purchase I made that same morning .Clearly there is a problem with Vodapay as its happening for the second time in 2 weeks. Why would I lie and say I completed goal if I did not. System normally allocates goals and it will read completed immediately but because of system glitch it still reads goal in progress. Busisiwe was speaking in the background thinking I have dropped the call saying I m lying about reaching goal unaware that I was still listening.She was so rude. I then took the same query to Facebook. Consultants there we also not helpful asking me to send the same screenshot over and over again and told me to wait 72 hours while this is normally allocated immediately. So disappointed in the way this query is handled. Can someone please call me regarding this please.