MZ
Mayamiko Z
1 reviews | Active since Mar 2026
15 Mar 2026, 09:30
Vodapay Virtual card
What a nightmare to use the Vodapay virtual card. A transaction failed on 4th March 2026 and I reached out through one of their agents and I was told funds will be refunded within 7 days from the day of the failed transaction. Here we are nothing. Reading reviews from previous users makes me flinch, it seems the stories that it can take months are indeed true. Zero efficiency.
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Replies (2)
Vodacom's replyOfficial
15 Mar 2026, 13:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Mar 2026, 13:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
MZ
Mayamiko Z's updateReviewer Update
16 Mar 2026, 23:02AI-assisted automated replies are another growing frustration we have to deal with daily. Vodacom says, "A consultant will make contact with you in due course to assist with your query", the same response I see on every post regarding poor service.
MZ
Mayamiko Z's update16 Mar 2026, 23:02
Reviewer Update
AI-assisted automated replies are another growing frustration we have to deal with daily. Vodacom says, "A consultant will make contact with you in due course to assist with your query", the same response I see on every post regarding poor service.