Vodapay V-Up promotion is a ****

On 2 December 2024 I won a prize on V-Up Summer promotion that I played on the Vodapay app. The sms I received as confirmation read as follows: Vodacom: Congrats! You've won 12 months of Prime Video Mobile Edition plus 3GB streaming data on us, after which you will be charged a monthly subscription fee. Please activate your subscription via Vodapay. T&Cs apply.

After struggling to activate the subscription on the vodapay I reached out to their chat support, after going in circles with them, they kept on telling me I needed to activate the subscription and pay R59 and then I will get the 3GB data. I told them I won the Prime Video Mobile Edition subscription and 3GB data for 12 months so I should not be paying for anything for the first 12 months. They were not willing to budge, I told them what I won, shared the sms I received but I was told the deal works differently and I have to pay.

I was then referred to their terms and conditions which I'm afraid did said the same thing I was saying to the agents and their team leader/supervisor. 25.2 Prime Video Mobile Edition (12 months promotional period R59,00 deal:

25.2.1 R59,00 (including VAT) per month; and

25.2.2 first 12 months courtesy of Vodacom, thereafter you will automatically be billed R59,00 per month; and

25.2.3 3GB Prime Video data. NOTE: 3 GB Prime Video Data is Vodacom Data that may only be used on Prime Video Mobile Edition Service) valid for 30 (thirty) days after activation.

I am entitled to 12 months subscription paid by vodacom after which I will pay R59 a month. I've had no joy from their Vodapay staff, I emailed complaints but received no acknowledgment or response.