SM
Sibongile M

1 reviews | Active since Jul 2017

17 Dec 2024, 22:44

Vodapay support

Vodapay support: It seems like all consultants working here are all in the dark about their products.I just had a chat with a consultant by the name Nkosana who very rude and sarcastic in his responses. He even ended the chat upruptly even though I told him he did not assist me.It seems like each time I have a Vodapay query I have to resort to this platform to get help because everyone I speak to don't know what Im talking about. Its like non knows the product asking myself if they were trained for the job.I always get incorrect information.I need someone who will understand my query to contact me.

0
Replies (6)
Vodacom
Vodacom's reply18 Dec 2024, 08:04
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply18 Dec 2024, 08:05
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply18 Dec 2024, 11:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this morning you have confirmed you have been assisted. Regards Vodacom Consumer Website Team

Best regards,

SM
Sibongile M's update18 Dec 2024, 11:20
Reviewer Update
Good day , I m not jot sure what you are refering to,assisted by who ? As mentioned in my post chat ended upruptly without any help by Nkosana.I never spoke to anyone from Vodacom this morning. I am still not assisted.

Vodacom
Vodacom's reply23 Dec 2024, 07:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this morning the Prime Video Data allocation of 3GB has been allocated to *** and ***.
 Regards Vodacom Consumer Website Team

Best regards,

SM
Sibongile M's update23 Dec 2024, 14:25
Reviewer Update
Thank you so much Vodacom really appreciate the response .My query was resolved to my satisfaction.